1. ABOUT Lectrix
1.1 Lectrix EV Pvt. Limited is a company incorporated under the Companies Act, 2013 and having its registered office at 221, Udyog Vihar, Phase 1, Gurugram 122016, Haryana, India and carries its operations and activities under the brand ‘Lectrix’ (hereinafter referred to as “Lectrix”). This website https://lectrixev.com/ (“Website”) and the mobile application (“Mobile App”) has been set up, and is operated and maintained by Lectrix. Lectrix acts as an electronic marketplace and an intermediary that provides an electronic venue for sale of goods and services (“Products”) by Lectrix itself and third party sellers (“Vendors”) to the end customers.
1.2 The terms “We” / “Us” / “Our” used in this Policy refer to Lectrix and the terms “You”/ “Your”/ “Yourself” in this Policy refers to the users of the Website / Mobile App “Users” i.e.
(a) Sellers of Products on the Website / Mobile App;
(b) Buyers of Products on the Website / Mobile App; or
(c) All persons who visit or access this Website / Mobile App, or avail any of its functionalities or use any data or information available on the Website / Mobile App in any manner.
3. IMPORTANT TERMS
4. TYPES OF USER INFORMATION
4.1 Collection of “Information”: Lectrix may request for, collect or gather such “Information” (which shall include data) as it deems necessary, relevant or incidental for rendering an improved shopping experience to Users and for other purposes as specified in Paragraph 6 below .
4.2 Personal Information: Such “Information” may include Personal Information relating to Users such as (a) User’s name, address, telephone number, e-mail address, postal address, delivery address (if different), gender, purchase history etc. (b) financial information such as bank account or credit or debit card information; (c) physical condition of User; (d) a description of the item requested or purchased; (e) the internet protocol (“IP”) address of User’s computer; (f) any other “sensitive personal data or information” relating to the User as defined under the applicable Rules under the Act.
Non-personal Information: Lectrix may also collect certain non-personal Information from the User, when the User visits and / or uses the Website/Mobile App. Such non-personal Information would include but not be limited to information such as geographical location of User, data related to User’s electric vehicle (“EV”), IP address, type of browser, operating system of User’s device, environmental details like indoor temperature and details of usage of Website/Mobile App (incl. through IoT device placed in EV) etc. Such non-personal Information is collected through various ways including “cookies”. Cookies are text files placed on Your computer, to help the website analyse how You use the site. Such information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the online experience of the User and plan advertising and promotions. The sensor data from Mobile App is analysed by our AI/ML engine to provide better comfort settings for user. To further improve User’s EV and safety, to facilitate the (helpdesk) servicing of User’s EV and/or to give insight on User’s driving behaviour, Lectrix may collect certain telematics data from EV. This may include personal information, such as vehicle identification number, and other device related information, such as performance, usage, operation, condition of User’s EV, etc. Lectrix may collect such information either in person, or via remote access or through Mobile App.
5. MODES OF COLLECTION OF USER INFORMATION
5.1 The information referred to above may be collected or received by Lectrix (a) directly from the User or user Mobile App, when the User either provides any specific information on the Website/ Mobile App; or (b) from use of the Website / Mobile App (incl. IoT device placed in electric vehicle) by the User; or (c) from third parties who have collected any Information relating to the User, and who have shared it with Lectrix.
5.2 There are times when You may provide information to us voluntarily, otherwise than through use of the Website/ Mobile App. This occurs when You provide Your feedback to us through e- mails, return forms, letters or telephone calls. We may use this information to respond to Your query and to keep track of feedback received from You.
6. PURPOSE OF COLLECTION AND USAGE OF INFORMATION
Lectrix may collect, store and use Information for any purpose as may be permissible under Applicable Laws, including but limited to the following:
(a) Facilitation of Your use of the Website/ Mobile App, handling and execution of orders placed on the Website/ Mobile App by the User, process payments, communication with User about orders etc.;
(b) Respond to any inquiries posed by the User;
(d) Maintain accounts of the User, display contents inputted by User such as User profile, User wishlist etc.;
(e) Help recommend to the User merchandise and services that may be of interest to him / her;
(f) Personalize User’s experience on the Website / Mobile App by presenting advertisements, Products and offers tailored to the User’s preferences;
(g) Customization, administration etc. of the Website / Mobile App, location of errors, Website / Mobile App testing, data analysis for the Website / Mobile App etc;
(h) Provision of various services on the Website / Mobile App;
(i) To protect integrity of the Website / Mobile App, improve our platform, prevent or detect fraud or abuse of our Website / Mobile App;
(j) To conduct analytical studies on various aspects including insights of electric vehicle, User behaviour, User preferences etc.
(k) Enable third parties to carry out technical, logistical or other functions on our behalf;
(l) To permit employees of the Company to contact Users, and enable them to implement the orders placed by Users, resolve User queries, issues, grievances etc.;
(m) To display the User’s business listing or Product offerings across the Website/ Mobile App to fetch maximum business opportunities for the User;
(n) To trace computer resources of any person for the purposes of determining compliance with the provisions of the Information Technology Act, 2000 and / or any other law for the time being in force.
7. DISCLOSURE AND RETENTION OF USER INFORMATION
7.1 Lectrix considers the Information about its customers as an important part of its business. Accordingly, Lectrix shall not engage in sale of Information relating to Users to third parties. However, Lectrix may share User information with third parties in the circumstances specified herein below, after reasonably assuring itself that such third parties have undertaken to maintain confidentiality of Personal Information relating to the Users:
(a) Third Party Vendors / Service Providers etc.: Personal Information relating to Users may be made available to the third party Vendors, distributors etc. who sell their Products on the Website / Mobile App. Further, Lectrix may engage third party service providers to render various services, and perform various functions in relation to the business undertaken on the Website, and / or for the Purpose(s) discussed in Paragraph 6 above . For instance, Lectrix may engage third party service providers for maintenance of its Website / Mobile App, fulfilment of orders, delivery of packages, analyzing data, providing marketing assistance, processing of credit card payments, provision of customer services etc. Such third party service providers / Vendors would have access to Personal Information of Users for the purpose of performing their functions / rendering their services etc. Lectrix also provides voice control options using devices like Amazon Alexa, Google Assistant, IFTTT and more. Lectrix provides an interface for you to grant consent to these third party to access our system through authorization token. Please refer to corresponding privacy policies of these providers.
(c) Government Agency: Lectrix may share any Information relating to Users (i) with Government agencies mandated under the law to obtain Information relating to Users from Lectrix; (ii) any third party, when Lectrix is required to disclose the same under an order of a Government or judicial authority under any law for the time being in force, or where such disclosure is necessary for the compliance of a legal obligation.
(d) With User Consent: Without prejudice to the aforesaid, Lectrix may disclose Personal Information relating to the User with his / her / its consent. For this purpose, Lectrix may send a prior notice to the User before sharing Personal Information relating to the User with third parties. In case no objection or intimation is received from the User, Lectrix would presume that User has granted its consent for sharing of said Information with third parties.
7.2 Lectrix will share Your Personal Information internally with such persons who need it to complete Your purchase or carry out Your instructions regarding the receipt of marketing information. Only employees with a strict need to access data to provide you with our Services are given access. Examples of such needs include customer support, marketing, product development, development of the AI/ML algorithm, and development / testing of backend server and smartphone application.
7.3 Lectrix shall keep sensitive personal data or information for only as long as the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
8. ACCURACY AND PROTECTION OF PERSONAL INFORMATION
Lectrix relies on Users to notify it of any changes in personal information. Should any inaccurate information come to Lectrix attention, it will investigate and correct the information and, if necessary, apprise the User of the change. Only those staff members who need the User’s personal information in order to respond to the User’s requests are given access to it. Employees are provided with training and information regarding the proper handling of personal information. All information stored in Lectrix’s computer system is protected from unauthorized access and information that is stored in document form is kept in secure locations to prevent access by unauthorized persons.
9. GOVERNING LAW
The Website and Mobile App are designed and targeted to users who reside in the Republic of India and is governed by and operated in accordance with the laws of the India. By accessing and/or providing personal information through the Website, you certify that you meet the legal requirements for disclosure of personal information in your jurisdiction.
10. CONTACT INFORMATION
Should you have any queries about our privacy policies, unresolved concerns regarding privacy or data use we have not addressed satisfactorily, please contact us at firstname.lastname@example.org.